Which of the following strategy is more complex, more focused on internal processes, and
aimed at cost savings and improvements in efficiency, productivity and cost savings?
a) E-business
b) Information technology
c) E-commerce
d) Total quality management
10. What is the difference between internet and intranet?
a) The Intranet is a public access network, open to the world.
b) The intranet is the company’s private face where employees get their information
c) Internet provides a secure and reliable access to a company’s private information
d) Appearance of internet is simpler and it’s built for speed, not glamour
11. “Specialization increases output by making employees more efficient” it is called:
a) Division of work
b) Authority
c) Scalar chain
d) Order
12. Relationship between manager and employees was described by:
a) Administrative theorists
b) Quantitative theorists
c) Bureaucratic theorists
d) Behavioral theorists